Our Website Policy

Our customers comment on how simple it is to navigate this site. We aim to list the best selling 20 shop lines in each category in a "scroll down" procedure and not to bulk up the site with slower sellers or older stock lines. Your choices online at Dorset Gifts will therefore be proven best sellers from a much larger retail offering. What you see online are gifts that both our suppliers and customers have made popular, though they are certainly not easily available on the high street. We have several hundred more stock lines similar to these, so if we haven't got exactly what you're after, it's always worth contacting us at info@dorsetgifts.com

Cookie Policy

We use cookies on this site. These are small text files that are placed on your computer when you visit certain pages. They do not collect any personal information about you but merely help us to know which pages are most popular and which adverts you may have clicked on to get to our site.

Our shopping basket, in common with the vast majority of shopping carts on the internet use cookies to keep track of which items you have added to your basket. These cookies are non-persistent, that is, they expire after a short time period, usually an hour. The only exception to this is if you tick the box to ask the shopping basket to remember your details for next time. If you choose to click this, it places a cookie on your computer which remembers the details you filled in, so that you do not have to fill them in again the next time you place an order.

By using this site you are 'implying consent' as per the directive issued by the UK Information Commissioner's Office - http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

If you would prefer not to have cookies set on your computer, you can change the settings on your browser. See the ICO advice page for information on how to do this. http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx

Payment by Debit or Credit Card

We accept payment by Visa, Mastercard, American Express, Delta or Switch. Unlike some other companies, we do not charge extra for using your credit card. We also accept payment by Paypal.

Payment by Cheque

We accept payment by cheques drawn on a UK Bank Account. The cheque should be made payable to Wessex Gifts Ltd. and sent to:
Wessex Gifts Ltd, Ground Floor, Grace House, Poole Quay, Dorset, BH15 1HJ.
You will need your bank account and cheque details to hand when placing an order and goods will be dispatched after we have received the cheque and it has cleared.

Postage and Packing

We try and keep our carriage rates as competitive and fair as possible. Gifts require careful packaging and we take time to make sure your items are forwarded on to you in a secure and competent fashion. We mainly use Royal Mail Standard and Parcelforce48 as this enables us to keep the cost of carriage at a more economical level to you. If you require a next day delivery service within the mainland UK, please let us know at the time of placing your order and there will be an across the board surcharge of £4.

Postage and Packing charges are as follows:

Undelivered Items

Where an address has been stated for delivery and Royal Mail, Parcelforce or any other chosen carrier fails to make that delivery and the item is returned to us for any reason to include the delivery address being incomplete, we reserve the right to still charge the original postage charge as well as the charge made by our carrier to return the item to us. This will usually be significantly more than the buyer has paid in the first instance for delivery and we therefore request that all worldwide delivery addresses are correctly entered by you, the buyer for delivery from us, the sellers.

Natural Products

Images on our website are in our opinion a very fair reflection of the goods we send to you. Where products are natural there will of course be slight differences in appearance and we ask you, the buyer, to specify if there are more precise colours or shapes you require when ordering. However, where these products are natural (gemstones, minerals, seashells etc) we cannot guarantee exact colour matches/shapes and you, the buyer, will be responsible for postage costs to and from us, the seller.

VAT

All the prices on the website are inclusive of VAT at 20%.

Delivery

We ship our products either by First Class post or delivery courier depending on the size of the item(s). Orders placed before 2.00pm will be processed on that day. After 2.00pm they will be processed on the next working day. Orders will be dispatched immediately and should be with received within 3 to 5 working days in the UK.

Out of Stock Items

In the unlikely event that an item you order is out of stock we will contact you immediately by email to let you know and to inform you when the item will be back in stock. You then have the option to cancel your order if you would rather not wait.

Returns

If you decide to return your purchased items we will accept returns within 14 days of delivery to you. We will refund the full amount excluding your postage to return and our postage and carriage to dispatch. Please note that our postage and carriage rates out to you can sometimes exceed the price we have charged you and these will be deducted at cost to us from any refund. In the event that you have received free carriage due to the size of your order, the postage we charge you will again be what we have paid at cost. If your order qualified for a "bulk" order/wholesale discount we reserve the right to refund only after deducting initial order discounts negotiated for the original larger invoice which will now need amending. Goods should be returned in original packaging and in the same condition in which we dispatched them to you.

Recycling

We recycle packaging as much as we can - we will send all products in the original packaging from the manufacturers but expect to find "padding" and "buffering" packaging in cardboard ready for you to easily dispose of in your recycling bin. The gift industry is one of the most wasteful in respect of packaging and the use of commodoties such as bubble wrap - although we'll use it, we don't want to have a party with it, so you'll find our gifts perfectly and securely packed but around the edges they will lean towards recycling with your help.